COVID-19 SHIPPING NOTICE
Due to the ongoing international pandemic, there may be more delays than is usual which is sadly out of our control. We thank you for your understanding as we work to meet your expectations as well and safely as we can.
Australia Wide Shipping
From Bruny Island to Weipa and everywhere in between - we ship to all over Australia!
Free Shipping over $150*
Receive FREE shipping when you spend over $150 on an order where the total weight is less than 3kg.
Our shipping charges are based on product weight, shape and size. Depending on which product or products you order, your shipping cost will change.
Larger or heavier items will generally mean a higher shipping cost.
If your order contains multiple items, they may not all be located in the same Toyworld WG store. In the event that we have to source your order from more than one store, your order may arrive in multiple packages at different times. The shipping cost does not change in this circumstance.
Estimated Delivery Time
Our primary delivery method is Australia Post, in most cases they are estimated to deliver within 2 to 5 business days from the time of dispatch. For large or heavy items a courier service will be used for delivery, we estimate between 2 - 7 business days for delivery via a courier service.
We offer Express Shipping for all items weighing less than 20kg.
- We do everything we can to ensure your package arrives in the timeframes stated however during busy periods our shipping providers may experience some delays which are unfortunately beyond our control.
- Expected timeframes only apply to business days.
- Excludes Heavy & Bulky items.
Heavy & Bulky Items
Heavy items between 22kg and 149kg will incur a higher delivery fee and may need to be delivered on a pallet. Please note that the courier company may not be willing to take the item inside your home.
Bulky items weighing more than 150kg+ will incur a higher delivery fee and must be delivered on a pallet. Please note that the courier company may not be willing to take the item into your home.
Once your item is dispatched, you will receive an email containing a tracking number and associated link.
Unfortunately Toyworld WG are not able to ship internationally.
Please allow up to 48 hours for your order to be processed. If your order has been delayed beyond this timeframe it may because of:
- Public Holidays.
- Incorrect delivery address provided.
- Suspicious payment information - if our fraud system detects something out of the ordinary with your order, it can take a few days to verify that it is a legitimate purchase.
- Stock transportation between stores.
- Shipping providers experiencing delays for various reason that are out of our control.