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At Toyworld WG we endevour to make our customers as satisifed with our products and service as possible. There may be times that you need to return a product that you have purchased from us, for various different reasons. This policy is designed to assist you with the return process and make everything as easy as possible. Our Web Support Team will work with you to provide a satisfactory outcome for all. Our Returns Policy is in addition to other rights and remedies you may have as a consumer under Australian Consumer Law (ACL).
If once recieving your item you wish to return it due to change of mind, it must be returend to Toyworld WG within 30 days of the initial purchase. The product must be in new condition and contain original tags, packaging and accesories. This includes manuals, warranty cards, instructional DVD's and any other material in the original shipment. Once we recieve the product back and can verify that it meets our return standards, you will be provided with a refund for the item excluding shipping expenses.
In the event that an item you recieve is different to what you ordered from our website, you will be provided with a return label to ship the item back to us for either an exchange for the correct item or a full refund. If you believe a product you recieve is defective, we may require certain photos from you before providing a return label to send the parcel back. In some circumstances we require approval from the manufacturer of an item before we accept it as defective.
If you wish to change or cancel an order, please contact our Web Support Team as soon as possible. Once an order has been shipped, it cannot be cancelled and must be received and returned.
If you've ordered something in the wrong size, we are happy to organise a swap to a different size of the same product. You will need to contact the Web Support Team and send the item back to Toyworld WG. Once received, we will dispatch the exchange item to you. Returning the item is done at the customers own expense.
Failure to comply with the requirements outlined in this policy can result in your request for refund being denied.
Return Address:SportsPower Ballarat8B/333 Gillies StreetWENDOUREE VIC 3355
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